Users' Personal Information Protection Statement
1. What Personal Information We Collect
Personal Information (name, email address, phone number, etc.);
How you use products or services;
How you use the information about the Website, including your IP address or domain name, the length of time you visit the Website, which parts of the Website you visit, and what content you view.
We only intend to provide information and service for adults. We do not knowingly collect personal information from children under 16 years old for any purpose.
2. How We Collect Your Personal Information
The vast majority of the information we collect is provided by you directly to our Company. Only where necessary will we collect, process and store your personal information. Situations in which this happens are:
You voluntarily complete customer surveys or provide feedback under Customer Support Services on our Message Board or viva email;
You use some certain features of the Website (such as Project Tracking);
When you browse this Website through a browser, cookie information about your computer type, media access control card, screen resolution, and operating system version is saved automatically by the Tracking Mechanism of the Website.
3. How We Use Your Personal Information
We collect your information in order to provide you with services and improve service quality. For this purpose, your information will only be used for the following purposes and scopes:
We use your information to carry out data analysis for better services.
We use your information to identify and provide what you are interested in.
We use your information to support and enhance your experience with this Website and to improve the functions and performance of our products and services.
We use your information to support your request and respond to your inquiries.
We use your information to provide you with Project Tracking and other supportive services.
To ensure the security of the service provided by us, we use your information to provide authentication, customer service, security prevention, fraud detection, archiving, backup, etc. when offering services to you.
We use your information to protect, enforce and defend our rights and interests (including those situations related to breaches of our terms and conditions).
For commercial operation or management purposes, we will use the anonymous aggregated information to design our website better, and may also share it with relevant third parties after de-identification. You acknowledge that we may share your information with our affiliates as necessary to support and develop our products and services. We and our affiliates may not share your personal information with any third party without your permission, except in the following situations:
(1)With your prior permission and authorization, we share your information with a third party.
(2)There are circumstances in which we are legally required to disclose information about you to authorities, such as to comply with laws and regulations, legal procedures, and mandatory administrative or judicial requirements.
(3)We disclose your information in compliance with the terms of the relevant agreements or legal documents signed with you.
(4)We and our affiliates may share your personal information with our associates, partners and third-party service providers, contractors and agents.
We may only publicly disclose your personal information under the following circumstances with industry-standard security protection measures: According to your needs, we may seek your consent to disclose the certain personal information you designate.
4. How We Store Your Personal Information
We store your personal information within the territory of the People's Republic of China in accordance with laws and regulations. If we need to store your information outside of China, we may seek your authorization and consent again in person. Our Company may store your data in the third-party service provider's system securely, such as in the Website's database and Aliyun server.
4.1 Protect Your Personal Information with Technical Measures of Data Security
We are committed to protecting all personal information we collect from you. We design and employ appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We maintain the information as so to protect physical data, electronic data, administrative procedures and the information stored on our systems.
We adopt industry-standard security protection measures, including establishing reasonable system specifications and security technologies to prevent your personal information from being accessed, used, tampered with, destroyed, or lost.
Other security measures to protect personal information include but are not limited to: we strictly abide by the relevant regulations on information security and privacy protection, and establish an information security team and a strict information management system to standardize the "Viva Biotech Customer Confidential Information" which clarifies the scope of confidential information, protection measures and leak detection methods within our group and departments. In terms of computer information security management, the Group has, in accordance with laws and regulations, formulated the "Computer Information Security Management Standards", "Computer Management System" and other systems to ensure the stable operation of the Group's network and the security of information and data.
We adopt a variety of security technologies and programs to prevent the loss, misuse, unauthorized access to or disclosure of information, as a result of the high importance of information security to us. Please understand that the transmission of information via the internet is not completely secure due to the limitations of technology and risk prevention, even though we are committed to enhancing security measures as much as possible.
4.2 Data Retention
We keep your data collected through cookies permanently unless you ask us to delete some or all of it about you.
Unless otherwise stipulated by laws and regulations, we keep your data for the shortest period necessary for the purpose of providing our services. If we are required to retain your information beyond the retention periods, we will delete or anonymize it. When it comes to the retention periods of anonymized information, we do not need your authorization and consent, nor do we need to notify you.
4.3 Cross-border Transmission
Our Company may wish to send your information about our and our partner companies' products and services that we think may be of interest to you.
If you agree to receive our marketing promotion, you can also choose to reject or accept it at any time later. You may opt out of receiving a promotion from us by following the instructions on how to unsubscribe in the emails we send you; alternatively, you may email us at 【email@example.com】. We will make commercially reasonable efforts to execute your request to unsubscribe as soon as possible.
6. Your Rights
We wish you have a full understanding of following the rights about relation to the personal information we hold about you:
Right of access - You have the right to request a copy of your personal information, including but not limited to your name, phone number, email address, and other personal information.
Right to rectification - You have the right to ask us to correct and complete any information you think is inaccurate.
Right to erasure - you can ask us to delete your personal information by leaving a message online on the Website. If we stop operating, we will promptly stop collecting your personal information and delete or anonymize the personal information we hold.
Right to object to a processing - You have the right to object to our processing of your personal information, subject to certain conditions.
We will endeavor to deal with your request as soon as possible or within a practicable time, no later than a month after receipt of your request. In exceptional circumstances, we may extend this period by two months and let you know why. To verify your request, we may ask you to provide proof of identity. For more detailed information about your rights, including how to exercise them, please contact us as described in the section of Contact below.
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You can contact us in the following ways and we will endeavor to deal with your request within 30 days:
(2)If you wish to make a complaint that you find your personal information may be leaked, please contact us at 【+86(0)21 6101 7566】.
(3)Our information protection officer can be contacted at 【firstname.lastname@example.org】.